Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ironhavengym23@gmail.com. Please note that if the items are not damaged or tampered with upon arrival, the customer must pay for the return label. We will deduct the cost of the return label from the total refund. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ironhavengym23@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Returns:

  • All items being returned/refunded must meet the following conditions or they may be subject to denial and will be shipped back. 

    • Items must be unwashed, undried, and not trained in. 

    • Items must not have excessive wrinkling.

    • Items must not be covered in animal/human hair or lint

    • Items returned with detergent stains or strong odors will not be accepted. 

    • We cannot accept returns on any water bottles for sanitary reasons.

    • If your item included tags, the original tags must be attached

     



Exchange Requests: 

  • If your product(s) meet our return conditions our team will process your exchange request based on stock availability

  • If stock is unavailable, a refund will be issued back to your original payment method, minus original shipping costs. 

International Returns and Exchanges:

  • At this time we do not offer exchanges or returns on international orders

APO/FPO/DPO:

  • At this time we do not offer exchanges or returns on APO/FPO/DPO orders


 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ironhavengym23@gmail.com.